Terms and Conditions of Trade

Scope of Service:

Washington Brown Depreciation Pty Ltd will, where deemed necessary, inspect your investment property and prepare a detailed tax depreciation schedule (Schedule) in accordance with the requirements and guidelines set out by the Australian Taxation Office and the Australian Institute of Quantity Surveyors.

Client Responsibility:

You, as the client, accept full responsibility for all information you provide to Washington Brown Depreciation Pty Ltd for the purpose of developing the Schedule.

Depreciation Estimates:

While we strive for accuracy, you accept that any estimate provided to you from Washington Brown Depreciation Pty Ltd at any stage, whether verbal, written or from our depreciation calculator, is only an estimate. You understand that the estimate is based upon your subjective assessment of the quality of the property and that all properties differ.

Acceptance of Quotation:

Acceptance of the quotation confirms your understanding and agreement to pay the quoted fee in its entirety.

Payment Terms:

Payment is not required upfront. An invoice will be sent via email as your Schedule nears completion, with payment due within 14 days of receipt. The Schedule will be released upon receipt of full payment.

In the event of non-payment, Washington Brown reserves the right to refer the matter to a debt recovery agency. All associated fees and recovery costs will be added to the outstanding balance.

Payment Methods:

Payment can be made by one of the following options:

Direct Deposit: into our bank account using internet banking or by cash deposit at any Commonwealth Bank branch. Account Name: Washington Brown Depreciation Pty. Ltd. BSB: 062151 Account Number: 1015 7728
Credit Card: We accept MasterCard, Visa or American Express. Credit card payments can be made online via our website or over the telephone by calling 1300 990 612. Credit card payments incur a service fee of 1% for use of a MasterCard and Visa and 3% for use of American Express. These fees apply to all credit card payments made to Washington Brown Depreciation Pty Ltd.

When making a payment you will need to provide your Job number as a reference (supplied to you after accepting your quote).

Fee Guarantee:

We guarantee to achieve at least twice the quoted fee in depreciation deductions within the first 12 months from the date the property first became available as an income-producing asset, unless otherwise mentioned and/or agreed.

This guarantee does not apply where an estimated deduction of less than twice the quoted fee has been provided to you before you accept the quotation and order the report.

Fast Service Guarantee:

We are committed to delivering your depreciation schedule as efficiently as possible.

While turnaround times may vary depending on workload and the complexity of your property, our team always aims to complete reports promptly once the necessary information is received.

We prioritise quality and accuracy, and we’ll always keep you informed of expected timeframes along the way.

Please note that turnaround times may extend during periods of high demand. If you require your report urgently, please inform our team, and we will do our best to fast-track your report.

Updates to Depreciation Reports:

We offer free updates to reports we have prepared for our clients, where there are less than 10 additional items and the total value of works is less than $10,000.

Free updates may be subject to certain time restrictions. Updates required to be completed between May and October may attract an additional fee.

Washington Brown reserves the right to limit the number of updates provided for a single report.

Furniture Lists

Unless previously agreed, the Schedule provided does not include extensive furniture lists as standard. The inclusion of more than 10 furniture assets may incur an additional fee. You will be advised of any additional cost before work commences on your Schedule.

Cancellation Policy:

The following cancellation fees may apply if you request to cancel your Schedule after specific milestones:

20% – After 3 days of accepting the quotation or Washington Brown receiving a completed application form.
50% – After all required property information has been received by Washington Brown, or the onsite inspection of the investment property has been completed (if an inspection was required).
100% – After the Schedule has been completed.

Delivery of your Report:

You will receive a copy of your Schedule in PDF format via email once we receive full payment.

We do not provide hard copies of any Schedules.

Digital Record Keeping:

We will keep a digital copy of your Schedule for a minimum period of five years. Additional copies can be provided upon request during this period.

If you require a copy of your Schedule outside of this period, we will make every effort to retrieve a digital copy of your report. We reserve the right to charge a fee to cover the cost of relocating the Schedule.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.