Dadpreneurs and Financial Freedom with Carl Taylor


Entrepreneur Carl Taylor joins Tyron Hyde on “Ten with Ty” to discuss wealth creation, business strategy, and work-life balance for dads. Carl shares insights on his entrepreneurial journey, the success of his digital marketing company, Automation Agency, and the benefits of investing in education and mentorship. He reveals his impressive returns from cryptocurrency investments and offers practical advice for achieving financial freedom. The episode also delves into the importance of setting boundaries to balance family life while running a successful business.

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Throughout the episode, Carl provides an in-depth look at his journey from a teenage software coder to owning a successful marketing automation company, Automation Agency. He also discusses his mission to empower entrepreneur fathers through his Dadpreneur initiative, focusing on work-life balance and personal fulfilment.

The conversation delves into Carl’s wealth creation strategies, exploring unexpected successes such as his passive income achievements from a single blog post and investments in cryptocurrency. Emphasising the importance of strategic business operations, Carl discusses the advantages of automation and AI integration in business processes. The episode is filled with practical advice on investment strategies, the power of education and networking, and valuable lessons learned from navigating both successful and challenging business ventures.

Key Takeaways:

  • Carl Taylor successfully turned a 40-minute blog post into over $840,000 in passive income by leveraging affiliate marketing.
  • Investing in education, mentorship, and networking can provide both substantial financial returns and invaluable professional relationships.
  • Carl advocates the necessity of designing an ideal work-life balance, particularly for business-oriented fathers through his Dadpreneur initiative.
  • Despite experiencing financial setbacks, strategic investments in cryptocurrency yielded Carl an impressive 5,392% return over 14 years.
  • Implementing AI and automation in business enhances operational efficiency and can significantly reduce the time entrepreneurs spend on routine tasks.

Notable Quotes:

  1. “I put about 40 minutes of time to record a video and write a blog Post back in 2014 sharing my views on a piece of software. And that one blog post has made me $840,000 in true passive income.”
  2. “From a financial percentage return, [crypto] has been my absolute best investment.”
  3. “So we help them (Dadpreneurs) build a business that doesn’t rely on them, step out of the day-to-day through automation, team, etc, smart ways of working.”
  4. “Financial freedom equals passive income, exceeding your expenses.”
  5. “If you can’t manage the money that you currently have, why would God or the universe give you more?”

Resources:

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Transcript

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0:00:00 – (Tyron Hyde): From a teenage entrepreneur to building the business and life of his dreams.

0:00:05 – (Carl Taylor): I put about 40 minutes of time to record a video and write a blog post back in 2014 sharing my views on a piece of software. And that one blog post has made me $840,000 in true passive income.

0:00:18 – (Tyron Hyde): Carl Taylor’s wealth creation strategy has taken some interesting twists and turns.

0:00:24 – (Carl Taylor): Shock horror. Actually, crypto. I’ve had, I checked, I checked it just before this. Over the last 14 years, that’s how long I’ve been in crypto, I’ve made 5,392% return. That’s roughly 385% return a year. Right? Like so from a financial percentage return. That has been my absolute best investment. Now, do I recommend it? I’m not saying I recommend crypto necessarily. I’m just sharing that. That’s the reality of the numbers.

0:00:50 – (Tyron Hyde): You’re the first person on this program to say crypto, so you’re a world breaker there.

0:00:54 -(Tyron Hyde): Carl’s also on a mission to help other business dads achieve work life balance.

0:00:59 – (Carl Taylor): So we help them build a business that doesn’t rely on them. Step out of the day to day through automation, team, et cetera, smart ways of working. But not just that. You’re surrounded by just other dads who are in business.

0:01:10 – (Tyron Hyde): It’s a jam packed episode of Ten with Ty. 

Hi, I’m Tyron Hyde, the CEO of Washington Brown, the property depreciation expert. Now, I’m a qualified quantity surveyor and also a best selling author who’s helped hundreds of thousands of property investors over the years pay less tax through depreciation. I’m also an avid investor, which is why I created the podcast series Ten with Ty, where I ask the smartest people I know the same 10 questions to unlock the keys to their success and hopefully leave a playbook for my family and your family too. About investing now, this podcast is general in nature and not specific to your financial circumstances.

0:01:53 – (Tyron Hyde): We always recommend you sit down with an accountant or financial planner before making any investment decisions. Now let’s get on with the show.

0:02:08 – (Tyron Hyde): Hello and welcome to ten with Ty. You know, when I started this podcast, I wanted experts from three different fields. I wanted property gurus because, you know, that’s my shtick. I wanted share experts because that’s my second love of investing. But I also wanted entrepreneurs because building a successful business is a surefire way to wealth creation. And that’s where my next guest comes in. His name’s Carl Taylor. He’s an IT guru, a business coach, he owns a digital marketing company called Automation Agency. But what I like about Carl, he’s also very passionate about helping dads build the business and life of their dreams. Carl, welcome to ten with Ty.

0:02:44 – (Carl Taylor): Great to be here. Happy, happy to jump in.

0:02:47 – (Tyron Hyde): Cool. So Carl, let’s go back in time, back to young Carl and starting your entrepreneurial journey. Were you a lemonade stand kind of guy or were you selling Star wars memorabilia?

0:02:58 – (Carl Taylor): Well, my first official business like with an actual registered ABN was at 15 years old. So I didn’t necessarily have unofficial businesses but I did have probably similar entrepreneurial ideas. Like I taught myself to code at 10, I was building software. I was going down a path of being like a hacker and, and, and yeah, you know, I, I was going down a, a not great path and thankfully I, I don’t even know what redirected me. It might have been my parents who were a bit concerned, but it kind of redirected me and I started to focus more on business. But I always wanted to be an inventor. As a kid I would download, I had access to broadband, you know, cable, high speed Internet. In 1998, kids didn’t, right? And so I was downloading movies and I had saved up to buy a DVD burner for, it was like, cost me like 500 bucks to get a four speed DVD burner. And so I would download movies and I would burn them on DVDs and I would, I didn’t sell them but I would do disc swapping. A long, long time ago there was actually a forum online in Australia where people like me, you would put up a list like a spreadsheet of here’s all the movies I have, here’s all the movies they have. And you would look at your list and go, I want that. Can you find four things on my list? And then you’d post them through the mail to each other before you could download stuff and you would, you’d send these burnt DVDs to each other. So I had things like that, that I did, but I never really got into the entrepreneurial side until I just officially started doing it. At 15, I started a, it was going to be an online costume shop. This is before live transactions were being done online. Like this was, I was too early, I was very early and I wanted to sell costumes. I wanted to eventually become like a Lucas Lights, that Lucasfilm Lights and Arts kind of studio eventually is what I wanted.

0:04:38 – (Carl Taylor): But I started with just costumes and things that I was going to sell online. I built my own website I did a business plan in my business studies class at school about my actual business. I had a registered ABN, but no one wanted to buy those things. It turned into a web design business, which was my first official business building websites for people at 15. So.

0:04:56 – (Tyron Hyde): Well, that’s come full circle, hasn’t it now with Automation?

0:04:59 – (Carl Taylor): It has in many ways it has, yeah.

0:05:01 – (Tyron Hyde): Explain to the audience what Automaton Agency is, and disclaimer. I’ve started using Automation Agency and it’s fantastic. Bit of a plug there for you, but it’s. Carl, you want to tell the audience what Automation Agency is and how it works?

0:05:11 – (Carl Taylor): Yeah, Automation Agency. Basically, we are the marketing team that you don’t need to hire and train. It’s. We are the execution team. So if you’ve got the ideas of what you want to do and you’re like, I need to build that landing page, I need these graphics done, I need a video edited, I want to create content, I want to build this automation inside of my automation tools. And if you like, what automation tools, we actually can provide an automation tool. It’s called Automate OS as well. We’ve got our own system we can give people, but, like, it’s basically eliminating that issue for solopreneurs and marketing teams and marketing agencies where they’re like, how do I build a team that I can maybe afford? Like, solopreneurs often can’t afford much. So it’s like, pay us a flat monthly fee, you get unlimited access to our team and agencies. How do you have something that can scale up and down? Some months you’re busy, some months you’re not. So you can scale up how much you use our team. And soon, hopefully in about a month from. I don’t know when this goes live, but a month from recording, we’ll also have AI agents as well as our human agents that can do some of the work as well.

0:06:09 – (Tyron Hyde): Okay, well, we’ll get to AI later. I just want to circle back right to. Because you’ve got that. I want to circle back to the entrepreneurial side of your life. You’ve also got. Your focus now seems to be on dasd. Dadpreneurs. You want to explain to. You’ve got a podcast called Dadpreneurs. Do you want to let the audience know what Dadpreneurs are and how do you help? How do you help dads?

0:06:31 – (Carl Taylor): We help dads who are established business owners who are struggling with the idea of work life balance. Right. They built. They built the business, they got the money. But maybe what. What we find is that they’re either their relationships are really struggling because they focused on work, could be relationship with your wife, could be relationship with the kids. And ultimately the business is sucked up too much. Their life, they’re going, how do I step out of these operations? How do I actually get more freedom to connect with my family? Usually the people who come to us have had a realisation or they always knew all along that family is actually the most important thing, the relationships is the most important part of life. And they’ve let business get in the way. So we help them build a business that doesn’t rely on them. Step out of the day to day through automation, team, etc. Smart ways of working. But not just that. You’re surrounded by just other dads who are in business.

0:07:19 – (Carl Taylor): Because let’s just be honest, when you’re a dad in business, you approach business differently. You just do. You’ve got different decisions with different impacts versus if you’re a single guy or you’re even a double income, no kids, kind of family. It’s just different decisions, different constraints. And when you can be around other dads, like our last call, we spoke with one dad about his kids being bullied. How would we handle that? So we covered a whole bunch of business topics and then we spent the next part of the call going like, here’s what, here’s how we would advise you to try and help your son who’s being bullied at school.

0:07:50 – (Tyron Hyde): So what are some of the practical things that dads can do to, you know, build a business of their, their dreams and not lose their partners and kids along the way?

0:07:58 – (Carl Taylor): One of the first things that we get people to do is, is design their ideal week.

0:08:02 – (Tyron Hyde): Right.

0:08:02 – (Carl Taylor): Like, I think it’s really important that we let, we build the constraints like the bottom line. Like if I was to give you the 32nd, how do you actually build a business that works without you? You make the decision and you back it up. There’s more nuance and there’s strategies to do that. But really one of the biggest things is if you can make the shift from I’m a business operator, I’m the technician who does these things. I have to show up to actually, like I’m the owner of a business and the owner of the business does not deal with this customer, it does not do these things. And then you make the decision that that’s what’s happening. And then you set up the constraints. And some of those constraints are, okay, you’re going to be home at 4pm every day, you’re going to switch off and you’re going to go and be with your kids or you’re going to do a date night. Or you get. For me, like I take Fridays off. Like even this week, the number of people who have reached out to me, a partnership with this other company and they’re like, oh, can you meet on Friday? And I’ve had to say to him three times now, I don’t work Fridays. Fridays is family day. Because he can’t remember. It’s like, it’s just like Friday’s family day. That’s just what it is.

0:08:58 – (Carl Taylor): And, but it’s building those constraints, you know, and that’s different for, you know, I’ve had clients for them, their constraint is they work from 8am to till 1pm every day and then they finish work. That’s their day. For me, I work Monday, Tuesday, Wednesday, Thursday. Different things for those different days. And then Friday is completely off. Friday, Saturday, Sunday is completely off. And I’ve got different hours that I constrained to. But putting those constraints in place and then putting family in first. So often we put business first, business first, and then I’ll get to family. But it’s like, no, let’s get your time with your kids. Let’s put the holidays you’re going to go away with. Let’s, you know, have a date, a dad venture with your kids. Let’s have date nights with your, with your partner. Put all that in the calendar. Put in your personal training and your workouts, the time for you as well. Then put work around that. That’s. There’s so many things you can do. But like, that’s one of the biggest things that could make a huge shift for anyone.

0:09:48 – (Tyron Hyde): Yeah, my, my wife and I recently did that with Dale Beaumont on plan your life day. And it was, you know, first put in date nights and put in block out, you know, holidays first. So prioritize that against the work and then let the work work around that. I love that. What about the financial side? You interviewed a lot of entrepreneurs. I’ve looked at some businesses in my life to buy and they’ve said, oh yeah, my business earns $500,000 profit per year. And I go through it and wait a minute, you’re not paying yourself. So if I look at that business, they try and tell me it’s worth 500,000 times. Three times. Three times worth 1.5. Well, no, because I’d want to put someone in there for $250,000 to run it. So really it’s only $250,000 times three. It’s worth half what you, what you think it is. Do you see that? Do you see people struggling to, to not pay themselves and not focusing on that side of it and just putting all their money in and thinking, I’ve got this successful business? Is, is that a problem that you see from these dadpreneurs?

0:10:47 – (Carl Taylor): Yeah, 100%. Like, you know, there’s many business owners, you know, especially earlier stage business owners. Where and when I say early stage, that doesn’t necessarily mean that you’re only been in business three years. It just means where the business is up to. You could have been same thing for, for 10 years straight. And you don’t have 10 years of experience in business. You’ve got maybe two years of business experience. You’ve just repeated that multiple times to get to 10 years of business.

0:11:08 – (Carl Taylor): But like by early stage, like, you know, you’re in still the cash trying to figure out cash flow, maybe you’re still trying to figure out product market fit. And so many of those people, and I was one of those guys, like I ran businesses for years that didn’t take any money. And then eventually when I started paying myself even $200 a week, it was like, well, this is amazing, but not enough to live on.

0:11:26 – (Carl Taylor): So paying yourself first is one of the big principles at Dadpreneur as well, is like you’ve got to pay yourself as the CEO immediately. And if that means the business is no longer profitable, that’s okay. You just now need to go, how do we fix this business model to be viable? Or maybe there’s something wrong with the business. But to your point around the valuation of the company, I actually, you know, I was a licensed business broker for a while. Like if I was going to sell the business, I would take what I take as my pay out of the business and I’d put that back in. Like if I was selling the business, I would value it based on owners, owner’s drawings.

0:11:59 – (Carl Taylor): But a smart buyer would definitely come back in and say, well, hold on a second, I’m not going to run this business myself. I’m not buying myself a job. But for many smaller businesses, they’re selling a job and if they’re selling a job, well, that’s what you’re selling, is selling the income potential. But for smart people like you and I, we would come in and go, well, hold on, I’d have to employ someone at 100 grand a year. So actually it’s only got 20 grand profit. So I’m going to value it on.

0:12:22 – (Tyron Hyde): That 100 grand a year. I think baristas get more than that now, Carl.

0:12:27 – (Carl Taylor): Well, obviously it depends on the business that we’re talking about selling. Obviously.

0:12:31 – (Tyron Hyde): You haven’t employed anyone in Australia lately. They’re all in the Philippines. I suspect.

0:12:35 – (Carl Taylor): They, they are, yes.

0:12:36 – (Tyron Hyde): Speaking of that, one thing that does fascinate me, right So I know you, I’ve seen you’ve said you work one hour a week on the business, on Automation Agency. Which is, which is the goal, right? How like I’ve got some staff in the Philippines and how do you get that level of trustworthy staff that can actually be managerial in the Philippines? Like it’s an amazing business. You’ve got, you’ve managed to do that is it, has there been a lot of trial and error? I reckon there has been to get to that high level kind of managerial that you’ve, you’ve managed to do.

0:13:05 – (Carl Taylor): Yeah, I, I so you know Automation has been around now for over 10 years. I know we celebrated our 10 year anniversary last year. I couldn’t tell you the exact month, I’ve already forgotten but so we might be coming up to 11 years now, I don’t know. But probably about six, five or six years in, I made a hire that’s turned out to be one of the best hires I ever made. I hired someone to come in as my recruiter hr. I got to the point of like I’d been hiring so many Filipinos. I was like this is taking too much time. And I also, you know, it’s hard when, when the person saying like oh my grandmother died or this happened and all these potential excuses and I’m not or this typhoon’s happened and I’m not on the ground to verify or know if they’re BSing me. And so I needed someone on the ground who could, who could handle that. And I originally hired this girl part time. She already had another full time job she took, she took mine on part time and very quickly she saw the potential in what we were doing, in the growth.

0:13:58 – (Carl Taylor): She actually quit her full time job and came full time with me and she now is our head of operations, she runs the whole thing and she, she is probably the person I most trust and has been that secret hire. Like I would love to say that I could give you the system to finding her but there was a certain amount of luck that just made that work and then from there we were able to build up stronger leadership. Like we had leadership roles and things but over time building her up into the role that she’s now in has really allowed for that stepping back.

0:14:27 – (Carl Taylor): And, and I want to clarify too, like, right now, as of recording, I’m spending more than an hour a week in automation, but there was probably about three years of time that I was just doing an hour a week on automation. There’s a lot of changes that have happened in our marketplace. AI for various reasons. We had. We had six months of our worst we’ve ever had in 10 years last year. And so that’s brought me back in and, you know, got me excited. And we’re working on some really cool projects. So I’m spending more time on it because I’m driving it to a new level. But I just want to set that straight. But it’s definitely possible.

0:14:59 – (Tyron Hyde): Well, whatever you’re doing is working. If you ask me, I know what you mean about having someone trustworthy on the ground. Sometimes I get an invoice or a letter from my company that I use and I was like, you have sudden public holiday for the reminiscing on the third largest volcano eruption. It’s like, really? I don’t know.

0:15:15 – (Carl Taylor): They like their public holidays over there.

0:15:17 – (Tyron Hyde): So do we. One final question before we get into Ten with Ty. Now, you spoke to a lot of entrepreneurs, and from Dadpreneurs, my question is, in your opinion, are entrepreneurs born or can they be made?

0:15:32 – (Carl Taylor): This is interesting. I believe they are made. However, I believe that most entrepreneurs are made. And I think one of the reasons there’s such a prevalence of entrepreneurs in society today is because there’s a lot of childhood trauma happening. I believe that most entrepreneurs are sent down that path due to trauma. And I’m talking trauma with little T. Like, if you’re familiar with trauma work, there’s big T trauma, which is like, you know, rape and accidents and all these terrible things. And then there’s little T trauma, which happens consistently in all our lives. And we’re all traumatised with little T trauma to some extent. And so I believe that if I look at myself and most entrepreneurs I’ve talked to, if you dig deep enough, you talk about their childhood, there was some form of adversity. There was, you know, their parents weren’t making a lot of money, and so it was that lack of money that drove them to want to or they were bullied as kids. So I was bullied. We didn’t have a lot of money. I wanted to become successful and wealthy. I got obsessed with reading wealth books because I wanted the power and I wanted the adoration from women who rejected Me as a child, as a teenager. And like, that’s what sent me down that path of I wanted to feel important.

0:16:39 – (Carl Taylor): And so I think that entrepreneurship is a path of people moving down a path due to trying to have more control of a really uncontrollable environment. I think it’s an amazing thing. I don’t think they’re necessarily born. And then I’ll loop back to another thing you said. I used to believe that anyone and everyone could be a successful entrepreneur. Very early in my career, I used to kind of say that like everyone can be an entrepreneur. I no longer believe that. I believe it’s worth everyone who wants to give it a go to see if it’s for them. But I think for certain people, for other versions of trauma, it’s too risky for them. Like if they don’t have that, that ability to, to feel the, to lean into the risk and they care more about security and safety, they’re going to struggle as an entrepreneur. Because let’s be honest, being an entrepreneur is filled with risk. You know, I think I see it not as risky, but like for many people it’s, it’s quite, it’s quite risky because of the uncertainty, they don’t feel safe and their nervous systems like safety. Whereas if you’ve gone through a lot of adversity as a child, you’re more comfortable with adversity because you’ve lived through it as a kid. So anyways, that’s a long answer to your question, but I believe they are amazing.

0:17:48 – (Tyron Hyde): I hope that that kid, or those kids that bullied you, Carl, have seen you on stage and you’ve gone back. So you said stuff you look at where I’m at because.

0:17:57 – (Carl Taylor): I don’t see, that’s the thing. I don’t care about that now. I was caught up in my ego, but that was the thing. I was like, I was. There was one time in school, this kid had like a metal. It was this protractor, in metal work, protractor, I think millimeters from my eye. And if someone had pushed me, I wouldn’t have one of my eyes. And I left that class. I remember picking up my bag outside the class when the bell rang and I remember muttering under my breath, like, I will own you one day. Like you will. I’ll be so wealthy that I’ll be like Australia’s Bill Gates. That’s what was one of my goals. And that you, you know, this kid would work for me one day. And like that’s, that was one of my driving forces when I was younger.

0:18:35 – (Tyron Hyde): Yep. No. Well, that. All right, let’s move on to the Ten with Ty world famous questions. You ready to play?

0:18:41 – (Carl Taylor): I’m ready, I’m ready.

0:18:42 – (Tyron Hyde): All right, well, I’ve got to press my little buzzer on that. One. What has been your best investment?

0:18:50 – (Carl Taylor): Well, I’m sure you’ve heard this probably from majority of your guests, but I would say education into mentors, books, coaching programs, events. It’s been a single best investment I’ve done. Not because, not just because of the knowledge, but because of the relationships. You know, like you and me, we met at an event, a business event, our relationship. Some of my closest friends are people that I met through these events. Some of my early clients. My business Automation Agency was born by going to events both as a speaker and a guest, hearing from the problems these business owners had that helped me come up with the idea of Automation Agency. So like to me, it’s one of the best investments you can make, especially if you can get around other people. But to give you something more tangible, because I’m sure you’ve heard that answer from most people, right? I would say there’s two, two big investments that have really paid off for me. One time investment, I put about 40 minutes of time to record a video and write a blog post back in 2014 sharing my views on a piece of software.

0:19:48 – (Carl Taylor): And that one blog post has made me $840,000 in true passive income. True passive income, meaning I wrote the blog post. I haven’t had to do anything. I just earned that money. And I continue to date to earn thousands of dollars every month from that one blog post.

0:20:01 – (Tyron Hyde): Coming back to that in a second.

0:20:03 – (Carl Taylor): So from a time, from a time investment, that has got to be one of the best things I ever did. And there was so many things that went into factor to make that possible. Like it was just perfect timing. It was a perfect storm. It was back in 2014. It was the tool Active Campaign and it just people were. And it was, it was a thing of people were asking me this question, what do you think of Active Campaign? I was finding a way to save myself time of having the same conversation over and over again. So I wrote a blog post and it had affiliate links in it. And that’s how I ultimately have made this money. From a financial investment. I would say, you know, shock horror, actually crypto I’ve had, I checked, I checked it just before this, over the last 14 years. That’s how long I’ve been in crypto, I’ve made 5,392% return.

0:20:47 – (Carl Taylor): That’s roughly 385% return a year. Right? Like so from a financial percentage return. That has been my absolute best investment. Now do I recommend it? I’m not saying I recommend crypto necessarily. I’m just sharing that that’s the reality of the numbers.

0:21:02 – (Tyron Hyde): You’re the first person on this program to say crypto, so you’re a world breaker there. The 840k. So what it’s just tell me this is a blog with affiliate links and you’re just getting little clips everywhere. Is that how it works?

0:21:15 – (Carl Taylor): Well, and you know, it’s crazy thing here is I actually haven’t had a new person sign up through that affiliate link since 2020. So over. What’s that five years ago? But this is the thing. It was, it was a recurring commission. So it’s a recurring commission. So as long as people continue to use the software, I’ve been earning money. So it’s like a trail commission effectively. And it was just the right timing. Like there was a perfect storm. I had built some relationships with the CEO of that company just through email. Actually it was. I just sent some emails back and forth and we built a relationship. So when I wrote the blog post, I told him and he left a comment. And then internally I only found this out maybe, maybe five, six, six years ago now. This, their company, themselves, their salespeople were sending people to my blog post to help get their sales over the line. So it was just this perfect storm of like no one was really using Active Campaign back then. Like now if you search Active Campaign reviews like my blog post doesn’t even show because people who know SEO better than me have like taken over.

0:22:13 – (Carl Taylor): But that was just the right time, the right perfect storm. And I’ve been able to continue to earn from that. And it was just, it was 40 minutes of my time to record a video and then I before ChatGPT, it would have taken less time with Chat GPT I was then able to take that video and I just did a quick bullet point blog post below. And over time I’ve improved it and I’ve tried to replicate that with other offers and I’ve not made the same amount of money, but I still make decent money.

0:22:35 – (Tyron Hyde): So yeah, fantastic. That’s pretty good. 40 minutes at 40K. Just circling back, just one final thing before the next question. So I agree with you in terms of networking, education, you know that I’m part of a Business Blueprint group and I’ve been there for 12 years now. Why still go? Firstly, because things change so much right now. Dale Beaumont, who runs it, giving talks on AI every fortnight or something. But the other thing is networking. So I might pay, say, $10,000 per year, but I get about $500,000 in referral fees per annum by people that are in the program. Right. So on terms of an ROI, that’s a no brainer for me.

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0:23:31 – (Tyron Hyde): Question number two, Carl. What’s been your worst investment? You can’t say crypto.

0:23:35 – (Carl Taylor): No, no, definitely not. Like, I don’t know if this is my worst because there’s been marketing campaigns that I’ve run that bombed. There are products that I’ve spent hundreds and hundreds of thousands of dollars building. Like, there are businesses that I built and invested money in that I never launched. Like, there was a software product that I spent a lot of money building that I just gave up on eventually and said, this is, you know, sunk cost fallacy. Just forget it and I’ll move on.

0:23:57 – (Carl Taylor): So those were financially quite big costs. But if the thing that comes to mind is two years ago I invested 100 grand into buying an E Commerce business. And I did it with a bunch of other investors, and it was also in conjunction with a specialist E commerce management team. So it was supposed to be really hands off for me. Like, they did the acquisition, they did the negotiations, they did everything. I was just basically part of the bank investors. And due diligence was clearly not done properly by their legal team. And I was too trusting of the experience of these management. And so they acquired the particular company we acquired. Turns out it had a whole bunch of legal issues. I didn’t actually own the rights of the name of the product that we’re doing. So as things started to scale up and we found out that there was. There was actually a cease and desist letter sent. And so this thing turned into an absolute mess, both operationally, but then also the other investors who had gone in this deal with me didn’t live up to their contractual obligations where they were also supposed to provide a line of credit as well as their initial investment. And I was one of the only people that actually provided the line of credit. And so now I was the line of credit for the whole business where the other investors hadn’t and so then we were running out of cash because they didn’t have all the other investors line of credit as well. So it became a real mess.

0:25:13 – (Carl Taylor): And so the lesson there, like, the lesson there for me was probably being too trusting of just these guys know what they’re doing. And I should have asked a bit more questions because my background is I used to teach people about buying and selling businesses. I was a licensed business broker at one point. Like, I should have lent more on my expertise instead of just assuming they knew what they were doing. Now the good news is that the book on this deal is not fully closed. The guy who runs the management team has been very honorable. And so there’s some things still happening that I might see my money back. I might even get a return on my money. But the big problem has been for the last two years, there was opportunity cost. I could have done so many other things with that 100 grand, right? Like take crypto. If I’d put that 100 grand into crypto and I would have made 382%. Like, not necessarily, but you know what I mean? Like, there’s an opportunity cost. And so when a deal does go wrong, no matter what, it can’t. It hurts. So it’s an expensive lesson in buying businesses that you don’t actively manage.

0:26:13 – (Tyron Hyde): And you’re still buying crypto out of curiosity or you got enough?

0:26:17 – (Carl Taylor): No, at the moment. At the moment, I’m just a buy and hold. I’m just a hold guy at the moment. Yeah. Well, when I first bought crypto, so when I first bought crypto, I was freaking broke as. Automation wasn’t even a thing yet. And I was able to buy. I bought it. $948 for one bitcoin. I bought 0.3 of a bitcoin.

0:26:38 – (Tyron Hyde): I’ll give you two grand now.

0:26:39 – (Carl Taylor): Yeah, I dropped down to $485, I think, the next day. And I was like, oh, my God, I’m an idiot, right? And I was like, this thing’s the worst. I just forgot about it. And then it was 2017, I think is when we started to have the big, more public boom. And then I haven’t looked at what bitcoin’s worth today, but it’s crazy. And even before that, I was mining bitcoin. I mined bitcoin and I managed to get about a cent because it was only worth about 20 cents a bitcoin back in. Back then. And so mining is you could actually install on your own little computer back in the early days, and you could create this fancy Internet money called Bitcoin. And I ran that on my computer for many months and I made about one cent. And I decided it wasn’t worth it. You know, it’s just. It’s just so crazy, some of these things.

0:27:25 – (Tyron Hyde): Have you heard about that guy in the UK that he threw out his desktop and he’s got like $200 million worth of Bitcoin, and I think he’s might throw it into the. Into the tip, right? And now he’s asked the tip to. He wants to excavate it, and they wouldn’t let him. And now he said he’s going to try and buy the tip, so he’s got some backers to try and fund him to buy the tip so he can just go looking for all this missing bitcoin.

0:27:48 – (Carl Taylor): That’s great. But it was easy done back then because it was. It was just so worthless. It was just a bit of software. Didn’t think you’re like, oh, this is a cool idea, but it didn’t go anywhere for so long. But the people who stuck at it, like, kudos to them.

0:28:00 – (Tyron Hyde): Yeah. Question number three, Carl. What’s been your most valuable investment advice you’ve ever received?

0:28:06 – (Carl Taylor): I would say the best advice is ‘financial freedom equals passive income, exceeding your expenses’. And so you got three options to do that. You can increase your passive income, you can simplify your life and cut expenses, or you can do both, like, and that. That wisdom in particular, of just going, okay, you want financial freedom, but here’s what that actually looks like. Your passive income has to exceed your expenses. So you can either increase your income, cut your expenses, or you can do both at the same time. And that’s how you get there. And that that advice came from T. Harv Eker, if you’re familiar with him. He. And following on from that, he actually, one of the best things that I learned from Harv as well was, you know, if. If you can’t manage the money that you currently have, why would God or the universe give you more?

0:28:51 – (Carl Taylor): And that really stuck with me, too. And so I implement the system called the Jars system on my podcast. I actually break down how I do it, but it’s also in Harv’s book, Secrets of a Millionaire Mind. But like, that Jars system, very similar to the Barefoot Investor, if you looked at Barefoot Investor. But that system is how I still manage my money today. And it was just, how do you manage your money, even when you got a little bit, so that when you start making more, you can still manage that money. That was some of the best advice I ever got.

0:29:16 – (Tyron Hyde): What are you doing to achieve that?

0:29:18 – (Carl Taylor): Yeah, it’s. Well, it’s always like passive income is always on my mind. So I look at passive income through business and I think of income in three different ways. You’ve got active income, you got leveraged income, and you’ve got passive income, right? And so I’ll sometimes lump some leverage income stuff into passive, but I know it’s not truly passive. So leverage income, you might be like, what the hell is that?

0:29:36 – (Carl Taylor): That’s an example of like you buy a house, you flip it, right? Like the money you made was not tied to the time you had to put in, right? So active income, we all get that you went and got a job or you got your salary that you’re working hard in your business for. Well, that’s, that’s, that profits in your business. To me, that is a leveraged income source, right? You’ve got other people in your business doing the work. The money you’re earning out of that is not directly tied to your hours going in. So anything like buying and selling shares, any kind of trading, to me, that’s leveraged income. Even speaking, like if you actively go and speak and you get paid ten grand for an hour’s presentation, like, or you get paid per ticket for how many people come in the show, it’s not directly tied to your time as to how much you actually earn. But then passive income is truly, you know, hands off or a very low touch. You know, maybe once or twice a year you have to just tweak it and touch it. So property falls into that interest.

0:30:25 – (Carl Taylor): People don’t know this, but there are many cryptos that you can earn what they call staking, which is a bit like dividends from cryptocurrency. So there’s staking that you can do. Yeah. So you got proof of work, which is Bitcoin, but then you got proof of stake, which is things like Ethereum and Cardano and other, other cryptocurrencies. And so they pay off these, these effectively, these dividends, if you like. So that’s another form of passive income. But yeah, for me, I’ve got a mix of property, business shares with dividends. Like, I mix it all together.

0:30:57 – (Tyron Hyde): That is the perfect leading to the next question. Carl, what’s your ideal portfolio mix?

0:31:03 – (Carl Taylor): Exactly what I’ve got. So commercial property for the strong cash flow, leverage and capital growth. I know you and I have had this conversation. I don’t think enough people in Australia really understand the power and benefit of commercial property. Crypto is speculation. Yes, I talked about you can do staking and stuff. I don’t use it for that. To me, crypto is speculation. Even now. I said many years ago to some friends, I said, put five grand in, it’ll either be worth zero. In 10 years time, it’ll be worth something crazy. Hopefully they took my advice because it’d be worth a decent amount. But like, you know, I still believe that. Like I don’t think, I think we’re past the chance of crypto going to zero. I think that’s long past. But like I can’t tell you where it’s going to land. So it’s ultimately speculation. Then you’ve got residential property in Australia in particular, that’s for leverage and capital growth, business for cash flow. Like I’m a, I’m. If I know business.

0:31:52 – (Carl Taylor): If you know business, like most businesses, if you run them well and you know what you’re doing, every dollar you put in, you should be able to return at least 30% back on the dollars you put back into that business. Right? Even if that’s not direct from profit, you should be able to get that back. ETFs and LICs is a mix of cash flow and capital growth in the share market for me and then cash sitting in offsets. Like I want cash for quick liquidity, but I put it in offset so it’s guaranteed to, to just sit there and help lower some costs as well as deploy when I need it.

0:32:21 – (Tyron Hyde): That’s been the best answer I think I’ve had on this. So a lot of people have had just, you know, property probably, but you’ve actually got a whole gamut of cards here. Now my question to you is, do you look at, at the end of the year, do you try and like, do you have a goal? Do you say, okay, I want 30% in property and I want 50% in residential, 20% shares, 10% and rebalance it each year? Or do, are you just trying to, as you go along think, oh, there’s a nice property, I’ll buy that one, or something like that.

0:32:46 – (Carl Taylor): What’s your strategy to me to rebalance it? Then you’ve got, especially with property, getting rid of property is a very expensive thing. Like there’s a lot of costs when you sell a property. So I’m, I’m more of the approach that I’ll. I’m not saying I never sell a property. But I’m more of the approach. If I’m buying this, I’m planning to hold on to it potentially forever, you know, like, because I know there’s a lot of cost that’s going to go in unless there’s a reason to get rid of it that strategically makes sense. Like I’m not looking to rebalance by selling.

0:33:11 – (Carl Taylor): Right now we’re sitting at about a third, not by design, but like we’ve got a third in liquid assets, we got a third in property and a third in business. That’s, that’s just where the portfolio happens to be sitting. That wasn’t by design. I’m more just looking at how do I get to the next number. So like I track if anyone’s played the Robert Kiyosaki board game Cash Flow, like that cash flow statement that you use in the, in the game. Many, many years ago. I, I copied that into a spreadsheet and I built that and I just run the cash flow game as my, as my scorecard. I’ve now updated. I use a tool called Kubera for my net worth tracking. It’s amazing but like still the general cash flow thing. So every month I’m just updating that to see our position and I’m tracking like, do I have financial security? If do I have financial freedom and if not what’s the gaps and where do we need to be?

0:33:59 – (Carl Taylor): Do I have what I call financial abundance where I’ve got two times my passive income. And so just, I’m always just looking at what’s the next goal and what’s the next investment to get us closer to that.

0:34:09 – (Tyron Hyde): I think you’re going to be all right, Carl. All right, question number five. How would you invest $20,000 as a 20 year old?

0:34:20 – (Carl Taylor): Well, at 21 I actually had a bunch of money in shares and it was about eight grand at the time and I actually cashed that out and I invested in a three day course to go to Las Vegas to Brad Sugar’s Entrepreneurs Masterclass. And that was a trigger for me to go on my very first overseas trip. I’d never left the country, so I did around the world trip. I went Las, Vegas, New York, London, Paris, Thailand and then came home all because of that trip. So I would, I would be recommending to someone else who’s at 20 years old right today..

0:34:51 – (Carl Taylor): And that I would be going, okay, find some form of education in skills and if possible a way that you can get those skills and go and experience life and other cultures outside of your normal bubble in some way, shape or form, you know, and then I’d say, and then the rest, whatever might be left is put that into something like ETFs, set up an automatic investment every month that just buys more. In Australia we’ve got this amazing product called Perler that you know you can set up. It’s for boring long term investing. It just automatically can invest. Like there’s some really cool things out there.

0:35:23 – (Carl Taylor): But like that’s what I would tell someone. But I will say like that’s what I would tell someone else’s child. If I was talking to my own child. My daughter’s three. She already has more than 20 grand sitting in a fund. We invest into that every month for her. And my plan is that one day she will take over. And so by 20 I would assume that she would have learned from my wife and I how to manage money and make that more money. So for her it would just be about you’ve got this fund, how do you turn it into more money? So that’s, that’s kind of different. Like if I was telling someone else’s child versus my own child, I would have different advice.

0:35:58 – (Tyron Hyde): I’d advise my 20 year old daughter to go and travel and live overseas for a year without having to hit up dad. Because I think the skill sets that you’ll learn from having to live out of a backpack and you know, going to backpackers and stuff and, and me and living with on that wage, on that $20,000 you got will teach you life skills that will be invaluable as you get older. Question number six, Carl. How would you invest $500,000 today? So say you, you know there’s going to be a big transfer, transfer of wealth from, you know, the baby boomers to someone of my generation.

0:36:28 – (Tyron Hyde): And if you didn’t have any money but you’ve just inherited $500,000, how would you tell someone to invest that $500,000 today? And this is not financial advice obviously.

0:36:37 – (Carl Taylor): I would be looking to find a fairly low touch business, maybe like a self serve laundromat or something like that. Or even better, even better, if I could get the laundromat and own the commercial property that it’s in as well. Then I would look because then later I could sell the business and still own the commercial property with a guaranteed tenant, right? Like so that’s what I would look at. I’d be going, can I, can I get, and if anyone’s going, can you get that for that price? Yes. Actually just the other day I was looking at exactly these things, automatic and self serve laundromat. So that’s what I would look for. I look for something that’s fairly low touch business that would be mostly passive income and I’d look for a real estate play as well if I could.

0:37:18 – (Tyron Hyde): Where was it and why didn’t you buy it?

0:37:21 – (Carl Taylor): Well, I’ve inquired in about six, so I’m still, I see. I’m still talking to the bank. Right.

0:37:27 – (Tyron Hyde): Okay. I like it. All right, question number seven. What would you tell your 20 year old self about investing?

0:37:34 – (Carl Taylor): Buy more bitcoin and don’t sell it.

0:37:38 – (Tyron Hyde): I missed that bandwagon. I’ve got to be honest with you. And I feel like it’s too late, like the horse is bolted. But yeah, I tend to agree with you.

0:37:45 – (Carl Taylor): If you’ve got some speculation money, like I don’t think you’re too late. But I would only put it in. I said this to people all the time and I still believe it to be true. Anything you put into bitcoin, you got to be, it’s got to be that you’re okay losing it. Like if, if you’re. And not just bitcoin because cryptos in general, but like, yeah, you, if you’re going to put it in crypto, you’ve got to see it as this is some fun money. And if it goes amazing, it goes amazing. And when it crashes, and it will crash, like it, it loses huge amounts. But there are cycles, just like in the share market, there are regular cycles in crypto. Every time they say, oh, it might be different and maybe it will be, who knows. But usually anytime people say this time’s different, it always ends up being absolutely wrong anyway. So I don’t know, we’ll see. We’ll just see. Like, for all we know, and especially with Trump who’s now in like, he’s very crypto friendly, it could be a very interesting next decade. But outside of that, like I think, yeah, just I wish I had, if I could go back, I wish I’d invested more in crypto. Yeah.

0:38:42 – (Tyron Hyde): If you like this podcast, don’t forget to subscribe. And if you do and you leave a comment, send me an email to tyron@washingtonbrown.com.au and I’ll send you a couple of my books for free.

0:38:53 – (Tyron Hyde): Question number eight. What legacy do you want to lead your family or your community?

0:38:57 – (Carl Taylor): Some people are shocked when they hear this, but my, I want to ensure that my wife and daughter never have to work a day in their life whether I’m here or not. So that’s ensuring that, you know, we have assets that spit off net cash flow. You know, some people, when they think of passive income, they’re not taking all the costs, right. Like in property, they’re not taking out the mortgage repayments, the interest and stuff. I’m talking about net cash flow, making sure the net cash flow covers all costs. Right.

0:39:22 – (Carl Taylor): And in an ideal world, we’d have a pool of assets that no matter how much they spend, they can’t outspend the growth. Right. Like, we’ve got so much accumulated that no matter how much they’re really spending to live life and enjoy life, that they just couldn’t, they just couldn’t outspend it. So that’s what I’d like to leave as a legacy for my, my family. I have, you know, life insurances and stuff that help, help make sure that happens if I’m not around. But that’s one of my things. And then for community, I’d really like to see more men in particular dads to step up in their role in the world. Like, I, I believe right now we are in a very interesting time societally between the whole masculine, feminine, men and women gender identity. There’s a bunch of stuff. And so to me, I would. I think men in particular, we live in a world that they’re seen to be the bad guys. And I think a majority of the issues we face in the world a result of poor leadership from men.

0:40:11 – (Carl Taylor): That’s not me saying that men are the bad guys. I think men are actually part of the solution. But if we can help more men truly lead, lead with devotion with their wives and their kids and their communities, that that will make a transformational shift in healthier kids, healthier society, healthier. So that’s, that’s really important to me.

0:40:27 – (Tyron Hyde): Just on the dadpreneur, do you want to talk about where people can reach out to get your help in that regard?

0:40:32 – (Carl Taylor): Yeah, look, if you’re a dad and you run your own business in particular, you know, you’re a more established business. If you’re just in the startup phases. We may not be for you, but you’re welcome to reach out dadpreneur.com Very simple. You’ll find us there. You can find us on social media. I think on Instagram, we’re like dadpreneur official or official dadpreneur. I don’t actually remember our handle, but it’s something like that. If it says Official Dadpreneur. You’re on the right one. But dadpreneur.com is the simplest. And yeah, if you’re, especially if you’re an Aussie based dad who wants some help in balancing being a dad and a business owner at the same time. Love to, love to chat.

0:41:04 – (Tyron Hyde): Fantastic. I just want to talk about something you said before. I actually listened to a, and that’s a little bit off a tangent here, but you talked about, yeah, cash flow for your, for your, for your wife and, and daughter. And I heard you on the, on a podcast I talk about your experience with a buyer’s agency and how they didn’t factor in CPI. And you’ve just said you want to leave enough wealth to. Not to work. But one of the factoring things they have to factor in is the fact that CPI. Do you want to run through your experience you had when you were, when you, you surveyed a lot of buyer’s agency, didn’t you? And didn’t they all kind of have the same flawed method methodology?

0:41:39 – (Carl Taylor): Yeah, well, over the years I’ve spoken to a lot of, not just even financial advisors sometimes, like, you know, a lot of people, they’ll be like, oh, you know, you put in this investment and we’re going to have like the question that when you go and see a financial planner or a property strategist, anyone who’s kind of like, I’m going to help you, how much money do you want to make? And usually the number that majority of people will say is I want 100 grand. Right? Like that’s the number they’re aiming for.

0:42:00 – (Carl Taylor): And so these property strategists, these financial advisors will often go, great, here’s the plan to make a hundred grand. I experienced this like there was this property strategist, they were like they were going to design a portfolio and I was all right, let’s go through this process. And they pitched me, here’s how you’re going to achieve your 100 grand. And then I’m like, okay, but so I’m going to have a hundred grand. And I can’t remember the timeline now, but it was how many years from now? Maybe it was 10 years. And I’m like, okay, but is that 100 grand in today’s money or is 100 grand in 10 years time money? And they’re like, oh no, today’s money. I’m like, well that’s not 100 grand. There’s like if I, and any person, any sane person who says how much money do you need to live if they tell you today, here’s how much they need. They’re talking in today’s dollars, they’re not talking in future dollars, they’re talking in today’s dollar. This is how much I need to live.

0:42:44 – (Carl Taylor): And these, so many of these people, because it’s, I guess it’s more useful for them from a sales point of view. Like so that’s the, that’s the one side is that they, they’re nefariously doing it. And the other side is that they’re just oblivious and don’t actually understand inflation and CPI themselves. But like they’re, they’re setting you up for failure because you’ll get 10 years down the line. You follow their plan, you $10 million, $100,000 and you go on, why can’t I afford to live? Because you know they’ve either factored in, you’re going to earn a pension, which like I’m hoping I’ll never even have to touch the pension, you know, like I’m not going to factor that in as guaranteed. It just, it just seems crazy to me that these, these people do it. And, and, and not only that, in this particular, this particular situation I’d said, oh, I’m looking at wanting to buy like a $3 million commercial somewhere in this, this period.

0:43:29 – (Carl Taylor): And he ended up setting me up to buy a, he’s like, yeah, it’s like, I think it was like in eight years time you’ll buy a three million dollar commercial. And I ran some rough numbers. I was like in three years time, in eight years time, that three million dollar commercial is probably about the same as the one point something million commercial I could buy today. So why don’t I just buy the one point something million dollar commercial today? Because that’s not what I’m talking about. I’m talking about a three million dollar commercial. In today’s. Yeah, it’s wild.

0:43:57 – (Tyron Hyde): Question number nine. Look, you’ve had a lot of businesses, sounds like you’re very successful, but what does success look like to you, Carl?

0:44:04 – (Carl Taylor): Freedom to choose. To choose how I spend my time, who it’s with, where I am, what I’m doing. That choice ultimately comes from not having to worry about financial security. You know, I don’t know if listeners or you’re familiar with Maslow’s hierarchy of needs, but it’s very hard. You know, we’ve got these basics, survival needs that we need. Air, water, food, shelter, sleep, clothing. Right. So that’s the first thing. If you can get your financial circumstances set up, that that’s taken care of right. Like that starts to change a lot of things. Then you’ve got safety needs. So personal safety, security that can be having an emergency fund or something so that you start to feel. But once, once those kind of financial issues disappear, you can then actually focus on what I think is actually really the fun part of life.

0:44:50 – (Carl Taylor): You learn about relationships you can start investing in. Like, I’ve learned so much about relationships in the last six years, like self introspection, attachment styles, things that I just would never have been able to properly explore when I was in that scarcity, needing money. And so I think success is getting past that early stages of hierarchy of needs that you can start getting truly on the path to what they call self actualisation. And then there’s also transcendence, which Maslow’s introduced later in his life. But that’s about helping others achieve self actualisation, a very spiritual concept. So that, that to me is what success is. Just being able to start to explore life outside of those early needs.

0:45:28 – (Tyron Hyde): Fantastic. All right, the final question, Carl, I was just on your podcast recently and we talked about this topic. You know, I talked about how my father lost all his money and how it impacted me, which is why I started this podcast. And so question number 10, Warren Buffett said, Rule number one is never lose money. Rule number two, never forget rule number one, Carl. How do we not lose money?

0:45:50 – (Carl Taylor): My take on this is losing money is a mindset. It’s a belief, it’s a thought. And so I love Warren Buffett. It’s a famous saying. I think there’s a lot of wisdom. I know what he’s pointing to. And I would also say it can also be really debilitating to some people to be like, I can’t take action because I’m scared to lose money. So to me, you know, if you can see, if you can see what others might see as a financial loss as you invested in a course, an education, and you’ve just learned something like that changes the game. Like the number of courses that I have done, that’s inverted commas for those listening. The courses I’ve done on, you know, courses I’ve done on relationships. I had a relationship fail, and you could call that a failure, but no, that was a course in learning how to show up better in my next relationship. I’ve invested, I spent hundreds of thousand dollars building software that I never ended up shipping, and I just gave up on that business. That was a course in learning. $100,000 business two years ago that I invested in. That’s been a course in doing your due diligence, not blindly trusting people. So I think I think of it as the way you don’t lose money is that you make sure you find the lessons from the times that you do. Sure look to find ways to minimise your risk. Like I actually prefer Bill Gates approach which is you know he makes five big investments that will make a return of at least 25% or more like and he does that assuming that four of those investments are going to fail.

0:47:14 – (Carl Taylor): So he’s not going how am I going to lose money? Like he’s doing it. He’s managing it by making five big shot investments expecting at least four will fail and that as long as one goes he’ll be okay. Like he’ll 25% return means he doesn’t lose money and if the others go better he’s made money. Like that’s the approach that I think is a better and then the others are all lessons.

0:47:34 – (Tyron Hyde): Carl, you’ve been one of my favorite guests to date I have to say but I do have one secret final question that I haven’t, you didn’t get, because everyone gets these questions so you can prepare which is great but there’s one that I don’t. Now if you’re a competitor of mine I want you to switch off now because I’m going to ask a selfish question. So my bonus question Carl, because I know you’re quite IT savvy. What can I do at Washington Brown with AI? How can I rather than just use ChatGPT on a day to day basis which I do and I love what are some of the things or just one or two that I can implement at Washington Brown with AI to help my business grow?

0:48:13 – (Carl Taylor): Well there’s a couple of easy wins I think everyone can do and since you’re an Automation Agency client Ty the team could help you with some of these things. But adding an AI receptionist, forget voicemail, voicemail is dead and gone also in my opinion so are those IVR systems the phone systems where press one to do this press two set up an AI voice answering service and that’s actually quite easy to do. And so you set up the AI and it can talk to them and hey what’s your query and it can forward pass them on to another internal caller or it can take a message or it can send them a text message with a link to do something.

0:48:48 – (Carl Taylor): They’re still improving things to even be able to book appointments that’s still coming but like so an AI receptionist is a super easy thing that I think every business could easily implement. I think also like if you’ve got, you’re getting reviews on, on platforms like Google Reviews and things like that, if you haven’t already automated that, putting out some sort of automated text messages that ask for those reviews. And then when someone leaves a review, you can use AI to actually write the replies to say thanks so much for that. Analyse the sentiment to be alerted when there’s a negative review to be able to go, okay, we need to work on this. So there’s some really simple, practical I think every business can do for your business in particular or any business. 2025 we are in the age of AI agents. Two years ago I said to the team, hey, there’s some big stuff coming. And I didn’t think it’d be here as quickly as it has and it’s an existential threat potentially to my business model.

0:49:37 – (Carl Taylor): And so we’re embracing it. We’re going down AI agents as well as human people. And so I’d be looking at opportunities. Where are there things you’ve got team members doing things that I could initially augment. Like one of the things we do is every time a task is sent to our team, we used to have a human who would review that task and just put some notes for the person who’s going to do the work. Now AI does that. AI reads the task, writes the review notes and leaves that for the, for the human who’s going to do the work.

0:50:07 – (Carl Taylor): And the next step will be to actually if any of those tasks can be done by an AI agent, it will do that. Leave it internally for the human, which will just save them time. So I would be looking at your process from as soon as people place order any of those functions that people are manually doing and if anyone hasn’t played with it, maybe 12 more months is needed. But Chat GPT released a product called Operator. I’ve used it a few times. It’s not quite there. Like it’s not, but it’s, it’s, it’s good enough. You’ve got existing. So like Ty, I know your business, you’ve got existing software. People click around in AI can click those buttons now you don’t like you used to have to before Operator came out, you had to ask a tool, you had to programmatically give access to your systems. Now Operator can, any button a human can do if you just give it the same instructions you’d give an employee. Hey, click this. When they want this, do this. Here’s the process to issue a refund. Here’s the process to put this order through. The AI can do the exact same thing. And so I’d just be looking for those opportunities where you can free up your smart, intelligent humans to work on the smart, intelligent things that the AI can’t do.

0:51:18 – (Tyron Hyde): I don’t think I’ll let my staff listen to this podcast because I think I just lost 25% of my staff. Carl, it’s been an absolute honor to have you on the program. Thank you. Where can.Just to get one more time. Where can people reach out to you? What’s the best place to contact you?

0:51:34 – (Carl Taylor): I mean, we talked about a bunch of stuff so you’re best probably finding me. And I’m on Instagram. I’m Carl Taylor. Facebook. I’m Carl D Taylor. And if you don’t want to remember any of that, it’s just carltaylor.com you connect me there and all the businesses.

0:51:50 – (Tyron Hyde): Thank you so much for your time, Carl. I’ve really enjoyed it.

Ten with Ty is brought to you by Washington Brown. The property depreciation.

Published:

6 May, 2024

Duration:

52 mins

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MP3